New River Valley Housing Partnership

Last updated May, 2018.
​​Purpose and Background
NRVHP operates a Coordinated Assessment System. The system is localized to the Counties of Floyd, Giles, Montgomery, Pulaski and the City of Radford that make up the (NRV). The NRVHP Coordinated Entry’s (CE) standardized procedures are designed to:
- Allow anyone who needs housing assistance to know where to get assistance, to be assessed in a standard and consistent way, and to connect with services that best meet their needs;
- Ensure clarity, transparency, consistency, and accountability for those who are having a housing crisis, as well as referral sources and homeless services providers throughout the assessment, referral, and service provision process;
- Ensure clients gain access to the most appropriate type of service intervention available to meet their immediate and long-term housing needs;
- Standardize data collection methods using HMIS (where applicable) to ensure client data is secure, authorized, protected, and shared according to all applicable laws and standards.
- Ensure those who are the most vulnerable and have the highest barriers are prioritized for resources.
CE is NOT a stand-alone solution to end homelessness or a solution to the shortage of affordable housing.
To achieve these objectives, the CE System includes:
- Uniform and standardized assessments to be used for all those seeking assistance and procedures for determining the appropriate level of assistance to resolve their housing crisis;
- Establishment of uniform guidelines to include prevention, outreach, emergency shelter, transitional housing, and rapid re-housing;
- Agreed upon prioritization for prevention and housing assistance; and
- Referral procedures to facilitate coordination to system providers and mainstream resources.

The NRVHP has multiple, physical, coordinated access points. Access points, including New River Community Action’s (NRCA) offices located in each of the five jurisdictions, the Women’s Resource Center of the NRV (WRC), and New River Family Shelter (NRFS), ensure persons from across the entire NRV can access the homeless crisis response system. In addition to access points, NRVHP has one phone number, 540-633-5133, option 2, that enables people to access services.
During non-business hours, the NRVHP has an after-hours phone contact through trained rotating on-call NRCA Community Service Workers and Housing Counselors, accessed through 540-633-5133, option 2. All households are engaged in a problem-solving conversation to address the household’s current housing crisis and identify a temporary safe plan or an alternative resource available to the household. If safety is a concern due to fleeing or attempting to flee domestic violence or a victim of trafficking, the person on-call will assist the household in developing a temporary safety plan and an immediate referral to the Women’s Resource Center in the New River Valley. Agreements for hotel accommodations are now in place for emergency shelter for those households in crisis after hours, weekends and holidays. This line connects a person to temporary emergency shelter (hotel voucher or shelter bed) if the resource is available and provides information on how to contact coordinated entry during regular business hours. If shelter is available, this is treated the same as outreach and the client is connected within 24 hours to coordinated entry either virtually by HMIS, by phone, or via a physical location.

Coordinated Entry